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If you are not entirely satisfied with your purchase, we're here to help.

Damaged, Defective products or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, plese contact info@delfycosmetics.com and we will send you replacement free. Please make a photo of the product for have proof of damages. We will cover all reasonable and customary ground shipping fees.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We will refund in 7 days period after receive item. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

All items for refund should be send to next address

Calle Poniol 11, 

Ind. Pol. Las Matas, El Vendrell, 

43700, Tarragona, Spain

Contact Us

If you have any questions on how to return your item to us, contact us.

+34 977 154 760

info@delfycosmetics.com